The Ritz-Carlton Hotel Company, LLC is an American multinational company that operates a luxury chain known as The Ritz Carlton. The company has 108 luxury hotels and resorts in 30 countries and territories with 29,158 rooms, in addition to 46 hotels with 8,755 rooms in the pipeline. It also launched the Yacht experience.
Ritz Carlton in the World
The Ritz Carlton The Ritz Carlton is everywhere in the world.
History
To know the history of The Ritz Carlton, it is necessary to know “Cesar Ritz”, the “king of hoteliers and hotelier to kings.” He worked at the restaurant Ritz worked as maitre d’hotel in the Hotel Splendide in Paris, where he again came in contact with the celebrated and the wealthy. For the next few years, he worked in hotels in resort areas throughout Europe. He opened a new restaurant with chef Escoffier. Ritz and Escoffier made London, “a place worth living in.” Ritz converted London society to the practice of dining out. His customers at the Savoy urged him to open a hotel in Paris. Ritz purchased a mansion in Paris and spent two years supervising the furnishing of its 210 rooms. After Cesar Ritz died in 1918, his wife Marie continued the expansion of hotels. In 1927, Edward N. Wyner, a local Boston real estate developer, was asked to build a world-class hotel, and he got permission to use The Ritz-Carlton name from The Riz Carlton Investing Company and The Ritz Paris. In the tradition of Cesar Ritz, Wyner created the rules in the hotel, which still exists today.
Revolution in the Hotel Industry
- Private bath in each guest room
- Lighter fabrics in the guest room to allow for more thorough washing
- White tie and apron uniforms for the waitstaff, black tie for the Maitre d’ and morning suits for all other staff, conducive to a formal, professional appearance
- Extensive fresh flowers throughout the public areas
- A la carte dining, providing choices for diners
- Gourmet cuisine, utilizing the genius and cooking methods of Auguste Escoffier
- Intimate, smaller lobbies for a more personalized guest experience
The Golder Standard
The Credo:
The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission.We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambiance.The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests.
Motto
At The Ritz-Carlton Hotel Company, L.L.C., “We are Ladies and Gentlemen serving Ladies and Gentlemen.” This motto exemplifies the anticipatory service provided by all staff members.
Three Steps Of Service
- A warm and sincere greeting.
- Use the guest’s name. Anticipation and fulfillment of each guest’s needs.
- Fond farewell. Give a warm good-bye and use the guest’s name.
Service Values: I Am Proud To Be Ritz-Carlton
- I build strong relationships and create Ritz-Carlton guests for life.
- I am always responsive to the expressed and unexpressed wishes and needs of our guests.
- I am empowered to create unique, memorable and personal experiences for our guests.
- I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ritz-Carlton Mystique.
- I continuously seek opportunities to innovate and improve The Ritz-Carlton experience.
- I own and immediately resolve guest problems.
- I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met.
- I have the opportunity to continuously learn and grow.
- I am involved in the planning of the work that affects me.
- I am proud of my professional appearance, language and behavior.
- I protect the privacy and security of our guests, my fellow employees and the company’s confidential information and assets.
- I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.
The 6th Diamond
Mystique
Emotional Engagement
Functional
The Employee Promise
At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.